SHIPPING FAQ
 
Please read these SHIPPING FAQ prior to emailing us with questions related to your order.
 
WHEN SHOULD I EMAIL MIOXY WITH QUESTIONS ABOUT MY ORDER?
You can email us anytime, but trust that we are shipping your package as quickly and safely as possible. If you still haven’t received your order within 2-3 weeks of placing your order please contact us at master@mioxy.com so we can resolve your order immediately.
 
HOW DO YOU SHIP THE ARTWORK YOU SELL?
All artwork will be shipped via International Post Delivery, USPS, or FedEx. If your item is a print we roll your prints in approximate exact length of the tube it’s shipped in, along with acid-free tissue paper.
 
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally and it costs approximately X Euro for a print to be shipped to most countries.  The precise shipping charges will be reflected on the very last page of the check-out process, prior to committing to your order.
 
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
In most cases we ship your order within 1-2 day’s time, however if your order during periods of higher volume, it will occasionally take us a little longer...please be patient with us.
 
I RECEIVED A TRACKING NUMBER, BUT IT HASN’T UPDATED SINCE I RECEIVED THE NOTIFICATION, SHOULD I BE CONCERNED?
You will automatically receive a tracking number once the label has been printed, but due the new procedures the shipping companies follow, most packages are not scanned when they are picked up, and most shipping services do not update tracking information until your order reaches your door. We NEVER print a label without shipping out the item the very same day.
 
DO YOU OFFER COMBINED SHIPPING?
Yes, we automatically combine shipping on orders until your order ships and will refund you any additional shipping costs at the time your order ships.  Please note that we don't combine more than 4 items in most instances to prevent damage from occurring in transit.
 
DO YOU OFFER LOCAL PICKUP FOR ONLINE PURCHASES?
Sorry but nope.
 
I’VE ONLY RECEIVED PART OF MY ORDER, SHOULD I BE CONCERNED?
No, in most cases we do not ship more than 4 prints together and will automatically split your order into more than one shipment.
 
I RECEIVED A DAMAGED OR INCORRECT ITEM, WHAT SHOULD I DO?
Occasionally a shipment might get damaged in transit or we ship the incorrect item, if this happens we will take care of it immediately. Please contact us at master@mioxy.com with your name, order number, and pictures of the damaged item and/or packaging. The more photos the better. In most cases we will send you a paid return shipping label to return the incorrect or damaged item and we will ship out your replacement the same day.